Terms & Conditions
Marco Digital
Last updated: [30.12.25]
These Terms & Conditions (“Terms”) govern the provision of services by Marco Digital (“we”, “us”, “our”) to the client (“you”, “your”). By engaging our services, signing a proposal, making a payment, or otherwise instructing us to proceed, you confirm that you have read, understood, and agreed to these Terms in full.
1. Services
Marco Digital provides digital marketing, website design, automation, reporting, optimisation, consultancy, and related creative and technical services.
The exact scope of services will be defined in:
a written proposal
service agreement
invoice or
written confirmation via email.
Any work not explicitly included in the agreed scope is considered out of scope and may require additional fees.
2. Payments & Fees
2.1 Pricing Structure
All prices are quoted in GBP unless stated otherwise and are exclusive of VAT unless specified.
2.2 Payment Terms (Mandatory)
Projects over £500:
50% deposit required upfront, 50% payable on completion.
Projects £500 or under:
100% payment required upfront.
Work will not commence until the required payment has been received.
2.3 Ongoing Services & Retainers
For monthly or recurring services:
Fees are payable in advance.
Late payments may result in suspension of services until payment is received.
3. Third-Party Platforms & Tools
Marco Digital frequently works with third-party platforms including (but not limited to) Odoo, Squarespace, Shopify, Meta, Google, email providers, hosting companies, automation tools, and analytics services.
3.1 Third-Party Costs
All third-party subscriptions, licences, hosting fees, and usage costs are paid by the client, unless explicitly stated otherwise in writing.
Marco Digital is not responsible for:
price increases,
feature removals,
policy changes,
service outages, or
discontinued tools imposed by third-party providers.
3.2 Changes Beyond Our Control
If a third-party platform changes pricing, features, or policies in a way that affects your service:
this does not constitute a breach of contract by Marco Digital,
additional work required to adapt or re-engineer systems may be quoted separately.
Re-engineering solutions to cheaper tools is not included unless explicitly agreed in writing.
4. Client Responsibilities
You agree to:
provide timely access to required systems, content, logins, and approvals,
ensure all content you supply is accurate, lawful, and owned or licensed by you,
respond within a reasonable timeframe to requests for feedback or approval.
Delays caused by the client may impact timelines and do not entitle the client to refunds or fee reductions.
5. Intellectual Property
5.1 Ownership
Upon full payment:
the client receives a licence to use the final deliverables for their intended purpose,
Marco Digital retains ownership of working files, methodologies, templates, code structures, and processes unless otherwise agreed.
5.2 Portfolio Use
Marco Digital reserves the right to display completed work in portfolios, case studies, and marketing materials unless otherwise agreed in writing.
6. Revisions & Changes
Reasonable revisions are included only where explicitly stated in the agreed scope.
Changes to:
structure,
functionality,
integrations,
content direction,
or strategy
after approval may incur additional costs.
7. Cancellations & Termination
7.1 Client Cancellation
If the client cancels:
all completed work to date remains payable,
deposits are non-refundable,
ongoing subscriptions required for service delivery must still be honoured.
7.2 Required Subscriptions
If a client cancels or fails to maintain required third-party subscriptions:
Marco Digital is not responsible for resulting service limitations or failures,
refunds will not be issued for affected work.
8. No Guarantees
While Marco Digital applies professional skill and care, we do not guarantee:
specific revenue outcomes,
search engine rankings,
ad performance,
conversion rates,
platform approvals or algorithm behaviour.
Results are influenced by market conditions, competition, budget, timing, and third-party platforms beyond our control.
9. Limitation of Liability
To the fullest extent permitted by law:
Marco Digital shall not be liable for indirect, incidental, or consequential losses,
total liability is limited to the fees paid by the client for the specific service giving rise to the claim.
Nothing in these Terms excludes liability for fraud or other liabilities that cannot be excluded under UK law.
10. Confidentiality
Both parties agree to keep confidential any commercially sensitive or proprietary information shared during the course of the engagement.
11. Force Majeure
Marco Digital is not liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to system outages, platform failures, regulatory changes, or acts of nature.
12. Amendments
Marco Digital reserves the right to update these Terms from time to time.
The version in force at the time of engagement will apply.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
For questions regarding these Terms:
Marco Digital
Email: dominiclewis01@gmail.com