Last updated: 10.5.26

These Terms and Conditions set out how Marco Digital provides digital marketing, website, automation, consultancy, and related digital services.

By accepting a proposal, approving a quote, making a payment, booking work, or continuing to work with Marco Digital, you agree to these Terms and Conditions unless otherwise agreed in writing.

These terms are designed to sit alongside any proposal, quote, invoice, statement of work, service agreement, or written project scope provided by Marco Digital. If there is a conflict between these terms and a separately agreed written contract, the separately agreed written contract will take priority for that specific project.

1. About Marco Digital

Marco Digital provides digital services including, but not limited to:

• Website design and development
• Landing pages
• SEO support
• Digital marketing strategy
• Social media support
• Email setup and configuration
• Email campaigns and automations
• CRM and workflow support
• Odoo, Squarespace, and other platform-based systems
• Forms, portals, directories, and digital process improvements
• Copywriting and content support
• Technical troubleshooting
• Consultancy and digital systems advice

The exact services included in any project will be agreed separately in writing.

1. Scope of work

The scope of each project will be agreed before work begins. This may be set out in a proposal, quote, invoice, email, meeting summary, service agreement, or other written confirmation.

Only the work specifically agreed in writing is included.

Any work not listed in the agreed scope is excluded unless Marco Digital confirms otherwise in writing.

This includes, but is not limited to:

• Additional pages
• Additional design concepts
• Additional revisions
• New functionality
• New automations
• New integrations
• Extra copywriting
• Additional meetings
• Troubleshooting outside the agreed work
• Support after completion
• Rebuilding work due to changes in direction
• Reworking content, systems, or designs after approval
• Fixing issues caused by third-party platforms, tools, plugins, apps, subscriptions, hosting, domains, or client-side changes

What is included and excluded may also be discussed during a meeting. However, verbal discussions do not change the agreed scope unless confirmed in writing afterwards.

1. Changes to scope

Clients may request changes during a project. Marco Digital will confirm whether the requested change is included in the existing scope or whether it is additional work.

Additional work may require a new quote, revised timeline, written approval, or additional payment before it begins.

Where additional work is not separately quoted, it may be charged at Marco Digital’s current standard day rate, which is currently £300 per day.

Marco Digital may also charge for time spent reviewing, scoping, planning, or advising on requested changes where that work goes beyond the agreed project scope.

1. Fees and payment terms

Fees will be confirmed before work begins.

Unless agreed otherwise:

• Projects with a total value over £500 require a 50% upfront deposit before work begins and the remaining 50% on completion.
• Projects with a total value of £500 or under require 100% payment upfront.

Invoices must be paid by the due date stated on the invoice.

Marco Digital reserves the right to pause work, withhold deliverables, delay launch, pause handover, or suspend further support if payment is overdue.

The client remains responsible for payment for all work completed, time booked, costs incurred, and services provided up to the point of cancellation, pause, or termination.

1. Day rate and additional work

Marco Digital’s current standard day rate is £300 per day.

This rate may apply to additional work, consultancy, troubleshooting, urgent requests, project extensions, training, support, meetings, or work outside the agreed scope.

A day rate does not mean that all work must take a full day. It is used as a standard commercial rate for planning, quoting, and charging professional time.

Marco Digital may agree fixed project fees, retainers, half-day rates, or other arrangements separately in writing.

1. Late payment

If payment is late, Marco Digital may:

• Pause all current work
• Delay launch or delivery
• Withhold files, access, assets, or handover where legally appropriate
• Refuse to begin new work
• Cancel or reschedule booked work
• Apply late payment charges where applicable
• Recover reasonable costs associated with chasing or recovering overdue payment

Marco Digital is not responsible for any delay, loss, missed deadline, or disruption caused by late payment.

For business clients, Marco Digital reserves the right to apply statutory late payment interest and recovery costs where applicable under UK late payment legislation.

1. Deposits and upfront payments

Deposits secure time, planning, availability, and project commitment.

Once work has been scheduled, planned, or started, deposits and upfront payments are not automatically refundable.

If a client cancels a project, any refund will be assessed based on the work completed, time booked, costs incurred, lost availability, and other reasonable losses.

Completed work, approved work, strategic planning, consultancy, research, meetings, setup, technical work, and time already spent are chargeable.

1. Client responsibilities

The client is responsible for providing everything reasonably required for Marco Digital to complete the agreed work.

This may include:

• Written content
• Images and videos
• Brand assets
• Logos
• Product or service information
• Login details
• Admin access
• Domain access
• Hosting access
• Platform access
• Payment platform access
• Email account access
• Legal or compliance information
• Feedback and approvals
• Accurate business information
• Any required third-party subscriptions or licences

The client is responsible for making sure that any information, content, images, videos, music, fonts, testimonials, claims, brand assets, or other materials supplied to Marco Digital are accurate, lawful, and properly licensed.

Marco Digital is not responsible for delays caused by missing content, missing access, unclear instructions, late feedback, unavailable decision-makers, or incomplete information.

1. Timelines and project delays

Any project timelines or delivery dates are estimates unless Marco Digital expressly confirms a fixed deadline in writing.

Timelines may be affected by:

• Late payment
• Late feedback
• Missing content
• Missing access
• Changes to scope
• Client delays
• Third-party platform issues
• Domain, DNS, or email propagation
• Hosting issues
• Technical problems outside Marco Digital’s control
• Platform updates or outages
• Changes requested after approval

Marco Digital is not responsible for missed deadlines caused by the client, third-party platforms, third-party suppliers, or circumstances outside Marco Digital’s reasonable control.

If a project is delayed by the client, Marco Digital may need to reschedule the work around other commitments. This may affect the final delivery date.

1. Inactive or paused projects

If a client does not respond, provide feedback, supply content, provide access, or make required decisions, the project may be paused.

If a project remains inactive for a prolonged period, Marco Digital may close the project, issue an invoice for work completed, or require a new quote before restarting.

Where a paused project is later restarted, additional fees may apply to review previous work, re-check systems, update outdated work, re-plan delivery, or account for changes in platforms, pricing, content, or requirements.

1. Meetings, calls, and consultancy

Meetings, calls, planning sessions, troubleshooting sessions, training, research, strategy discussions, and consultancy may be chargeable unless they are clearly included in the agreed project scope.

This applies even where the meeting or call does not immediately result in a finished deliverable.

Advice, planning, technical diagnosis, problem-solving, and strategic input are professional services and may be charged accordingly.

1. Communication and approvals

Marco Digital will communicate with clients through agreed communication channels, usually email, scheduled calls, or other agreed written channels.

Formal approvals, instructions, change requests, and sign-off should be confirmed in writing.

Messages sent through WhatsApp, social media, voice notes, or informal channels may not count as formal approval unless Marco Digital confirms them in writing.

The client should provide clear, consolidated feedback wherever possible.

Fragmented, contradictory, late, or repeated feedback may cause delays and may result in additional charges.

1. Revisions

The number of included revisions will be agreed in the project scope where relevant.

A revision means a reasonable adjustment to work already created within the agreed direction and scope.

A revision does not include:

• A new concept
• A new direction
• New functionality
• New pages
• New copy sections
• Replacing approved work
• Reworking a project because the client has changed their mind
• Changes caused by missing or incorrect information supplied earlier
• Changes required because the client did not provide full feedback at the appropriate stage

Additional revisions may be charged separately.

1. Approval, completion, and sign-off

A project or deliverable may be treated as complete when:

• The agreed work has been delivered
• The client has approved the work
• The work has been launched or handed over
• The client begins using the work
• The client does not provide feedback within a reasonable period after delivery

Once work has been approved, launched, handed over, or treated as complete, further changes may be charged separately.

1. Website launch and handover

Marco Digital may withhold website launch, handover, final files, final access, or publication until all required payments have been received.

After handover, the client is responsible for maintaining their website, accounts, subscriptions, content, platform settings, and access unless ongoing support or maintenance has been agreed separately.

1. Third-party platforms, tools, and subscriptions

Many digital projects rely on third-party platforms, tools, subscriptions, hosting providers, payment processors, apps, plugins, APIs, domains, email providers, CRM systems, automation tools, website builders, or other external services.

Marco Digital is not responsible for:

• Third-party price increases
• Third-party feature removals
• Platform policy changes
• Platform outages
• Platform bugs
• Hosting issues
• Domain issues
• Payment processor issues
• App, plugin, or integration failures
• API changes
• Email provider restrictions
• Account suspensions
• Changes to free plans or pricing tiers
• Reduced functionality caused by cancelled or downgraded subscriptions

Where possible, third-party subscriptions and accounts should be owned by the client directly.

Marco Digital’s fees are separate from third-party costs, including software subscriptions, hosting, domains, licences, plugins, apps, payment processing fees, email services, automation tools, advertising spend, stock assets, fonts, and any other external costs.

If a client cancels, downgrades, fails to pay for, or loses access to a required third-party service, some parts of the project may stop working.

Marco Digital is not responsible for restoring, rebuilding, replacing, or re-engineering systems affected by third-party changes unless this is agreed and paid for separately.

1. Platform changes and re-engineering

If a third-party tool becomes more expensive, removes features, changes its terms, limits access, breaks an integration, or becomes unsuitable, Marco Digital may advise on alternatives.

However, moving to a cheaper tool, rebuilding a system, reconfiguring automations, changing platforms, or creating workarounds is not included unless agreed separately.

Any such work may be quoted separately or charged at Marco Digital’s current standard day rate.

1. Hosting, domains, email, and access

Unless agreed otherwise, the client is responsible for owning, paying for, and maintaining their own hosting, domain names, email accounts, platform accounts, and software subscriptions.

Marco Digital may help configure these services, but does not guarantee the ongoing performance, availability, deliverability, security, or operation of third-party services.

The client is responsible for keeping account details accurate, payment cards up to date, and access secure.

Marco Digital is not responsible for issues caused by expired domains, unpaid subscriptions, lost passwords, changed permissions, deleted accounts, client-side edits, or actions taken by other people with access.

1. Ongoing support and maintenance

Ongoing support, maintenance, monitoring, updates, optimisation, reporting, troubleshooting, and technical assistance are not included after completion unless agreed separately.

Any support after launch or handover may be charged separately.

Marco Digital may offer separate maintenance, support, consultancy, or retainer arrangements where appropriate.

1. Faults, bugs, and post-launch issues

If a fault is caused directly by work completed by Marco Digital and is reported within a reasonable period after launch or handover, Marco Digital will review it.

Issues caused by the following are not included as free fixes unless agreed otherwise:

• Client edits
• New requests
• Third-party platform changes
• Third-party bugs
• Hosting issues
• Domain issues
• Email provider issues
• App, plugin, or integration updates
• Deleted content
• Expired subscriptions
• Payment failures
• Incorrect access or permissions
• Changes made by another supplier
• Changes made by the client or their team

Marco Digital may charge for investigation time even where the cause of an issue is not immediately clear.

1. SEO, marketing, and performance

Marco Digital may provide SEO, marketing, content, social media, advertising, automation, and digital strategy services.

Marco Digital does not guarantee specific results, including but not limited to:

• Search engine rankings
• Website traffic
• Leads
• Sales
• Conversions
• Revenue
• Social media growth
• Engagement
• Email open rates
• Advertising performance
• Platform reach
• Algorithmic visibility

Performance depends on many factors outside Marco Digital’s control, including market conditions, competition, budgets, client input, platform algorithms, third-party tools, content quality, audience behaviour, technical limitations, and wider business factors.

Marco Digital will provide services with reasonable skill and care, but specific outcomes are not guaranteed unless expressly agreed in writing.

1. Content, copywriting, and legal responsibility

Marco Digital may assist with content, copywriting, messaging, structure, positioning, and website wording.

The client remains responsible for checking and approving the accuracy, legality, suitability, and compliance of all content before publication.

The client is responsible for any claims made about their business, services, products, qualifications, results, testimonials, pricing, guarantees, legal obligations, regulated activities, or industry-specific requirements.

Marco Digital is not a law firm, accountant, financial adviser, tax adviser, insurance adviser, or regulated compliance adviser.

Where legal, financial, tax, insurance, regulatory, medical, or other specialist advice is required, the client should obtain advice from an appropriately qualified professional.

1. Privacy, cookies, and legal website documents

Marco Digital may help create, format, upload, or structure website pages such as privacy policies, cookie notices, terms pages, disclaimers, or other legal-style documents.

Unless expressly agreed otherwise, Marco Digital does not provide legal advice and does not guarantee that any legal document is complete, compliant, or suitable for the client’s specific legal obligations.

The client is responsible for ensuring their website, data collection, cookies, forms, email marketing, analytics, and customer communications comply with applicable laws and regulations.

1. Data protection

Both Marco Digital and the client agree to handle personal data responsibly and in accordance with applicable data protection laws.

The client is responsible for the personal data they collect, store, process, or share through their website, forms, CRM, email lists, automations, member directories, payment systems, or other digital tools.

Where Marco Digital processes personal data on behalf of a client, this will only be done as necessary to provide the agreed services.

For projects involving significant personal data, sensitive information, member directories, customer databases, email lists, CRM systems, or complex data handling, a separate data processing agreement may be required.

1. Client-supplied materials

The client confirms that they have the right to use all materials supplied to Marco Digital.

This includes text, images, videos, logos, fonts, music, graphics, documents, data, testimonials, product information, brand assets, and any other content.

The client agrees to indemnify Marco Digital against any claims, losses, costs, or damages arising from materials supplied by the client that infringe rights, breach laws, or are inaccurate, misleading, or unlawful.

1. Intellectual property and ownership

Unless agreed otherwise, the client will own the final approved deliverables created specifically for them once full payment has been received.

Until full payment is received, Marco Digital retains ownership of all work produced.

Marco Digital retains ownership of:

• Drafts
• Unused concepts
• Rejected concepts
• Internal processes
• Working files
• Templates
• Frameworks
• Methods
• Know-how
• Reusable code
• Reusable systems
• Strategic approaches
• Internal documents
• General skills, knowledge, and experience

Marco Digital may reuse general ideas, processes, frameworks, techniques, and non-client-specific systems in future work.

Third-party assets, fonts, software, plugins, apps, licences, platforms, stock images, and other third-party materials remain subject to their own licence terms.

1. Portfolio and promotion

Unless agreed otherwise in writing, Marco Digital may refer to completed work in its portfolio, website, social media, case studies, proposals, marketing materials, or sales conversations.

This may include the client’s name, logo, project summary, screenshots, public-facing website pages, or a description of the work completed.

Marco Digital will not intentionally disclose confidential information when showcasing work.

If a client requires confidentiality or does not want work shown publicly, this must be agreed in writing before the project begins.

1. Confidentiality

Marco Digital will treat confidential client information with reasonable care.

The client must also keep Marco Digital’s confidential information private, including proposals, pricing, strategy documents, processes, systems, templates, and internal methods.

Confidentiality does not apply to information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law.

1. Security

Marco Digital will take reasonable care when handling client access, logins, systems, and digital tools.

However, the client is responsible for maintaining secure passwords, appropriate access controls, payment details, account recovery methods, and internal account management.

Marco Digital is not responsible for security issues caused by weak passwords, shared logins, compromised accounts, client-side changes, third-party platform vulnerabilities, phishing, malware, unauthorised access, or actions taken by people outside Marco Digital’s control.

1. Advertising spend and paid media

Where paid advertising is involved, advertising spend is separate from Marco Digital’s service fees unless expressly agreed otherwise.

The client is responsible for approving budgets, funding ad accounts, reviewing campaign performance, and understanding that advertising results are not guaranteed.

Marco Digital is not responsible for platform decisions, ad disapprovals, account restrictions, policy changes, audience behaviour, market changes, or poor performance caused by factors outside Marco Digital’s control.

1. Email marketing and deliverability

Marco Digital may assist with email setup, campaigns, automations, templates, lists, or email platform configuration.

The client is responsible for ensuring they have the appropriate consent, lawful basis, and permissions to contact people by email.

Marco Digital does not guarantee email deliverability, open rates, click rates, replies, sales, or campaign results.

Email performance may be affected by sender reputation, domain history, list quality, platform restrictions, spam filters, authentication records, audience behaviour, and other external factors.

1. Training and handover

Where training or handover is included, Marco Digital will provide reasonable guidance based on the agreed scope.

Additional training, repeated walkthroughs, new staff training, documentation, video guides, or support beyond the agreed handover may be charged separately.

1. Cancellation by the client

A client may cancel a project by giving written notice.

If a project is cancelled, the client remains responsible for paying for all work completed, time booked, planning, consultancy, costs incurred, and any agreed fees due up to the cancellation date.

Deposits and upfront payments are not automatically refundable once work has been scheduled, planned, or started.

Marco Digital may issue a final invoice for any unpaid work, costs, or time due.

1. Cancellation or termination by Marco Digital

Marco Digital may pause, cancel, or terminate work if:

• The client does not pay on time
• The client repeatedly delays the project
• The client does not provide required access, content, or feedback
• The client acts abusively, aggressively, or unreasonably
• The client asks Marco Digital to carry out unlawful, misleading, harmful, or unethical work
• The relationship has broken down
• Continuing the work would create unreasonable risk, cost, or disruption

If Marco Digital terminates a project, the client remains responsible for payment for work completed and costs incurred up to the termination date.

1. Consumer clients

Where a client is acting as a consumer rather than a business, statutory consumer rights may apply.

Nothing in these terms is intended to remove or reduce rights that cannot legally be excluded.

Where required by law, consumer cancellation rights and other consumer protections will apply.

1. Limitation of liability

Marco Digital will provide services with reasonable skill and care.

However, to the fullest extent permitted by law, Marco Digital is not liable for:

• Loss of profits
• Loss of revenue
• Loss of sales
• Loss of leads
• Loss of business opportunity
• Loss of data
• Loss of goodwill
• Reputational damage
• Business interruption
• Indirect or consequential losses
• Third-party platform failures
• Platform outages
• Account suspensions
• Client-side errors
• Issues caused by other suppliers
• Issues caused by inaccurate information supplied by the client

Where liability cannot be excluded, Marco Digital’s total liability will be limited to the amount paid by the client for the specific service giving rise to the claim, unless a higher limit is required by law.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

1. Force majeure

Marco Digital is not responsible for delays or failure to perform services caused by events outside reasonable control.

This may include illness, power outages, internet outages, platform outages, strikes, supplier failures, extreme weather, fire, flood, cyber incidents, government action, changes in law, or other events beyond reasonable control.

1. No employment, partnership, or agency relationship

Nothing in these terms creates an employment, partnership, joint venture, or agency relationship between Marco Digital and the client.

Marco Digital operates as an independent service provider.

1. Subcontractors and collaborators

Marco Digital may use trusted subcontractors, developers, designers, consultants, or other collaborators where appropriate to deliver services.

Marco Digital remains responsible for managing the agreed service unless otherwise agreed.

1. Entire agreement

These Terms and Conditions, together with any proposal, quote, invoice, statement of work, service agreement, or written project scope, form the agreement between Marco Digital and the client.

The client should not rely on any statement, assumption, or discussion that is not confirmed in writing.

1. Updates to these terms

Marco Digital may update these Terms and Conditions from time to time.

The version that applies to a project will usually be the version in place when the client accepts the proposal, pays the invoice, or instructs Marco Digital to begin work, unless otherwise agreed.

1. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be handled under the jurisdiction of the courts of England and Wales unless otherwise required by law.

1. Contact

For questions about these Terms and Conditions, contact:

Marco Digital help@marcodigital.co.uk 

Important note

These Terms and Conditions are intended as a practical starting point for Marco Digital’s website and client agreements. They should be reviewed by a qualified legal professional before use, especially where consumer clients, regulated industries, high-value projects, personal data, payment systems, or complex technical systems are involved.