privacy policy

At Marco Digital, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you engage with any one of our services.

What Information We Collect

We may collect and store the following types of information:

• Your name, email address and contact details
• Business or project information you provide to us
• Content or files submitted as part of our services (e.g. images, videos, brand assets)
• Payment and billing information (processed securely via third-party providers)
• Any communications or feedback you send us

We do not collect unnecessary personal information or store sensitive data without your knowledge.

How We Use Your Information

Your data is used solely to:

• Deliver the services you've requested
• Respond to enquiries and provide customer support
• Send invoices, proposals and service-related updates
• Improve our offerings based on client feedback and usage patterns

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Data Protection & Security

We are committed to protecting your data. Measures we take include:

• Secure storage of digital files and client content
• Use of trusted, GDPR compliant third-party tools for forms, payments and communications
• Regular reviews of security protocols
• Access to your data is limited to personnel who need it to perform their duties

Your information is treated with the same level of care, no matter which service package you purchase.

Third-Party Services

We may use trusted third-party services (e.g. payment processors, cloud storage, email platforms) to help deliver our work. These providers have their own privacy policies and are responsible for securing your data on their end.

Intelligent Enquiry

Intelligent Enquiry helps you describe your business, the help you need and your desired outcome before checking a summary and choosing to send it. We process the conversation messages you provide and the facts extracted from them to ask relevant questions and prepare that summary. Please do not include passwords, payment details or sensitive personal information in the conversation.

The conversation helper uses AI assisted processing. The conversation helper can use OpenAI as its AI provider to extract facts from message text. Extracted facts are saved by the enquiry service for your review. AI can make mistakes, so you can review and correct the summary before confirming it. Your name, email address and any optional phone number or business name are collected separately at the end and are not sent to the conversation helper. If you include contact details in a conversation message yourself, they form part of that message.

Temporary draft persistence allows the service to restore your conversation and summary during an enquiry session. The service uses a session cookie to associate your browser with the saved draft. Starting again begins a new enquiry; it does not guarantee immediate deletion of earlier service records.

When you send your confirmed enquiry, we process your contact details and final submission to deliver it and respond. If delivery is pending or its outcome is uncertain, the confirmed submission is kept in a frozen pending delivery and recovery state so it can be retried or checked without changing the information being sent. An unresolved delivery may require operator review of the submission and delivery records. A pending message does not mean that Marco has received your enquiry.

Service providers supporting hosting, draft storage, AI processing and enquiry delivery may process the information needed for their role. Contact details and final submissions are processed by the providers involved in storage and delivery. Submitted project information may also undergo AI assisted analysis to help us review your enquiry. Provider processing is subject to the services and data handling arrangements in use; we do not promise zero provider retention. Access is limited to the people and providers who need it to operate the service, resolve delivery issues or respond to your enquiry.

Retention depends on the purpose and status of the information. Temporary drafts are kept as needed to support the enquiry session and recovery. Pending submissions and delivery records are kept as needed to establish the delivery outcome, prevent duplicate delivery and resolve problems. Received enquiries may be retained to respond, manage any resulting work and meet applicable record keeping obligations. Unresolved submissions requiring operator attention remain saved until reviewed and resolved under the applicable retention policy. Session expiry does not guarantee immediate physical deletion, and backups may retain information beyond the session lifetime. We consider those purposes, unresolved issues and legal obligations when deciding when information can be deleted; this policy does not promise a fixed deletion period.

The rights and contact details below also apply to Intelligent Enquiry information. For privacy questions or requests, email help@marcodigital.co.uk.

MDOS Personal Calendar — Google user data

Scope and operator

This notice describes the MDOS Personal Calendar integration operated by Marco Lewis in the private Marco Digital MDOS workspace. Contact help@marcodigital.co.uk with questions about this integration or requests concerning its stored information.

Information accessed

With the account owner's authorisation, the integration reads the list of calendars accessible to the connected account and the events returned by those calendars. Captures preserve original Google Calendar fields. These can include event titles, descriptions, dates, time zones, locations, organisers, attendees and their responses, recurrence and cancellation information, conference details, attachment references and other event metadata. Calendar descriptions and attachments can contain personal information supplied by the account owner or other event participants. OpenID and email information are used to verify the authorised personal account. The personal connection does not request access to Gmail or Drive; an attachment reference does not authorise downloading its contents.

Use of information

Information is used to display the owner's calendars, retain accurate source copies, show coverage and refresh status, group matching event copies without discarding their differences, and associate confirmed meetings with already-approved client or meeting-note references. Exact attachment references may enrich preparation suggestions in the private workspace. Owner reminder decisions remain under the owner's control.

Storage and access

Original Calendar captures and the current view are stored on the owner's existing Mac in private files restricted to that operating-system account. Historic captures are retained so original source information can be checked. OAuth authorisation credentials are stored in macOS Keychain. The Calendar reader communicates with Google's authorisation and Calendar services to obtain authorised data; the Calendar view and meeting-association code run in the private MDOS environment.

Sharing and prohibited uses

The Calendar integration does not sell Calendar information, use it for advertising, or use it to train general-purpose AI or machine-learning models. Calendar information is not published on the public overview or privacy pages. The implemented Calendar reader and meeting-association feature do not send event payloads to an external AI service. Human access beyond the account owner requires the owner's affirmative authorisation to view the specific data, except where access is needed for security or to comply with applicable law. Any separately authorised export or support disclosure must be considered independently and is not permission granted by this integration.

Retention, revocation and removal

The current implementation retains local current and historic captures and does not automatically purge them after a fixed period. It also retains derived meeting references used in the private workspace. The owner can withdraw Google's authorisation through Google Account third-party connections. Revocation stops future authorised access once enforced by Google; it does not erase information already stored locally. This integration currently has no end-user disconnect or deletion interface. Contact the operator to arrange owner-side removal of current captures, archived captures and derived references. Any separately created backups or exported copies must also be handled by the owner.

Limited use

MDOS Personal Calendar's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements.

Changes

The operator will update this notice if the integration's data use changes. The public notice must match the actual deployed behaviour before requesting broader permissions or introducing new uses.

Google Analytics

With your permission, this website uses Google Analytics 4, provided by Google, to help us understand how visitors use the website and improve its pages and services. Google Analytics does not load and does not begin measuring activity until you choose to accept analytics in the site's consent notice. You can reject analytics, and your choice is stored in your browser so the site can remember it when you return.

When analytics is accepted, the implementation may measure non-personal interactions such as service CTA clicks, email contact clicks and booking-link clicks. Marco Digital does not intentionally send names, email addresses, telephone numbers, message contents or form values to Google Analytics through this implementation. You can revisit your preference at any time using the Cookie settings control in the site footer.

Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (unless we are legally required to retain it)
• Withdraw consent at any time

To exercise any of these rights, contact us.

Policy Updates

This policy may be updated occasionally to reflect changes in legal requirements or business operations. The latest version will always be available on our website.